FAQs– Jewel Factory Price


What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Average shipping times is 3-7 Business days for USA and Canada. For Customized items it would take 7 days more. Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number please email us at jewelsupport@jewelfactoryprice.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Do You Ship Internationally?

Yes we do. FREE Shipping!

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at jewelsupport@jewelfactoryprice.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping to USA and Canada is within 3 to 7 Days. For Customized items it would take 7 Days more. Shipping outside USA would take 7 to 30 Days based on Location. But the Shipping is FREE!

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to jewelsupport@jewelfactoryprice.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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